Frequently Asked Questions
Q: What kind of files can I send?
A: File Formatting & Requirements:
The following are the acceptable file formats. All other file formats will not be accepted and rejected. Please submit the correct type of files, so we do not have to encounter any delays in the production of your artwork.
* Encapsulated PostScript (.EPS)
* Tagged Image File (.TIF, .TIFF)
* Portable Document File - High Resolution (.PDF)
* Adobe Illustrator CS4 or earlier (.AI)
* Adobe Photoshop CS4 or earlier (.PSD or .PSB)
Q: What guidelined should I follow before submitting my files?
A: Graphic Design Guidelines:
* Do not submit any font files. All text must converted to outlines before artwork is submitted.
* All files should be flattened before submittion.
* Submit only one file per printed side
* All files should be created at 100% at 300 dpi or 600dpi. Large format banners should be created at 100% at 150 dpi.
* Please save your files in CMYK mode.
* Please provide us with your PMS color matches for all pertinent color matches. Please note that not all PMS colors can be matched exactly, but we will do our best to come to a close match.
* Please include bleeds in your files for all products printed on paper (add 0.625" to both width and length of a file). See What is Bleed? for more information.
* If there are no bleeds to the edge of your work, we still need that space to be defined as a white bleed. Please export your artwork with an appropriately sized border with no fill or outline, if necessary.
* Anti-aliazing must be turned on when you export to .tiff. This will make your text look smooth, avoiding jaggy artifacts.
* Large format photomural panel layouts should be created as one file rather than separating out each panel into its own individual file.
A: When any image or element on a page (business card, postcard, letterhead, envelope, etc.) touches the edge of the page, extending beyond the trim edge, leaving no margin it is said to bleed. It may bleed or extend off one or more sides. Photos, rules, clip art, and decorative text elements can bleed off the page.
For your job to cut properly, set your file dimensions 1/8" (.125") larger than your final product size. For example:
business card file size: 3.625" x 2.125" (final size: 3.5" x 2")
postcard file size: 5.125" x 7.125" (final size: 5" x 7").
Please contact us today if you have any other questions.